Dorel Juvenile Europe is a global company that makes quality products for childcare and work from the common goal to give parents the most advanced products and services which can be found in more than 80 countries around the world. It is a segment of Dorel Industries, Inc. Dorel has annual sales of US$2.7 billion and employs 10,800 people in facilities located in twenty-five countries worldwide.
Colours develops websites for all brands of Dorel Juvenile Europe (Maxi-Cosi, Bebe Confort, Quinny, Safety 1st and Baby Art) based on the Sitecore content management system combined with the customer engagement platform. The developments in these various websites require a lot of maintenance and Dorel needs good support, and monitoring the implementation of the issue management.
Support cases included a lot of virtual and offline communication and collaboration with the client's managers international team.